Refund policy

At Cozyelle, we want every customer to shop with complete confidence. If your purchase doesn't meet your expectations, we're here to make the return process simple, fair, and hassle-free.

1. 30-Day Free Return Guarantee

We proudly offer a 30-day free return and refund policy.

You may request a return within 30 calendar days after receiving your order.

2. Eligibility

To qualify for a return:

  • The item must be returned within 30 days of delivery.
  • The product should be clean and in reasonable condition.
  • All original accessories should be included whenever possible.

If your product arrives damaged, defective, or incorrect, please contact us immediately so we can resolve the issue promptly.

3. Free Returns

Cozyelle provides free return service for eligible orders.

If a return is approved, our support team will provide detailed return instructions.

Please do not send products back before contacting us.

4. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be processed back to your original payment method.

Depending on your payment provider, refunds typically appear within 5–10 business days.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days after delivery.

To speed up the process, please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging (if applicable)

We'll work quickly to provide a replacement or full refund at no additional cost.

6. Order Cancellation

Orders may be canceled before shipment.

If your order has not yet been processed by our fulfillment team, a full refund will be issued.

Once an order has been shipped, it can no longer be canceled but may still qualify for our return policy.

7. Non-Returnable Situations

Returns may not be accepted for items that:

  • Have been intentionally damaged or misused.
  • Show excessive wear beyond normal inspection.
  • Are returned outside the eligible return period without prior approval.

These limitations do not affect your rights under applicable consumer protection laws.

8. Contact Us

For any return or refund request, please contact:

Email: support@cozyelle.store

Our support team is always happy to help.